Privacy policy
Last updated: 28 October 2026
Our approach
VALORÉ Champagne places particular importance on the confidentiality of personal information and respect for privacy.
This Policy explains how personal data may be collected and used when visiting the website valore-champagne.com and interacting with the Maison.
Processing is subject to applicable data protection provisions, including the General Data Protection Regulation (GDPR), where applicable, and other regulations in the territories concerned.
1. Data controller
VALORÉ Champagne
Responsible entity: Alcazar FZ-LLC
Address: FOMB0014, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
Contact: contact@valore-champagne.com
2. Data concerned
Depending on the features offered, the categories of data that may be processed include:
Identification information: first name and surname.
Contact details: email address, telephone number and country.
Information submitted through forms and correspondence.
Communication preferences.
Technical information relating to connections and devices.
Browsing data and information obtained from cookies, depending on the choices made.
The data actually collected depend on the services used.
3. Purposes of processing
Where the corresponding features are implemented, data may be used to:
Respond to enquiries addressed to VALORÉ.
Manage correspondence with visitors and partners.
Send communications where the legal conditions are met.
Ensure the operation and security of the Site.
Measure traffic and improve the browsing experience.
Comply with applicable regulatory obligations.
Each processing activity must have an appropriate lawful basis: consent, performance of a contract or pre-contractual measures, legal obligation or legitimate interests, depending on the circumstances and applicable regulations.
4. Communications from the Maison
Where this option is offered, visitors may choose to receive information about VALORÉ’s news and creations.
Marketing communications are sent in accordance with consent requirements and restrictions on the promotion of alcoholic drinks applicable in the territories concerned.
Recipients must have an appropriate means of unsubscribing or objecting to direct marketing.
5. Recipients and service providers
Personal data collected through the Site may be accessible to duly authorised persons within VALORÉ Champagne, as well as technical service providers and partners involved in its operation.
These recipients may include providers of hosting, maintenance, form management, customer relationship management, electronic communications and traffic analysis services.
Access to data is limited to the information necessary to perform their tasks, in accordance with applicable confidentiality and data protection obligations.
Where required by regulations, further information about data recipients may be obtained by contacting VALORÉ Champagne.
6. International transfers
As part of its digital activities, VALORÉ Champagne may use technical service providers established in different countries.
Where personal data are transferred internationally, the Maison ensures that these transfers are governed in accordance with applicable data protection regulations.
Where the General Data Protection Regulation (GDPR) applies, transfers to countries outside the European Economic Area are subject to the safeguards provided for in that Regulation, including adequacy decisions, standard contractual clauses or any other legally recognised mechanism.
Data subjects may request further information about the transfers carried out and the applicable safeguards by contacting VALORÉ Champagne.
7. Data retention
VALORÉ Champagne retains personal data for a limited period, determined according to their purpose and in accordance with applicable regulations.
The retention periods are as follows:
Contact enquiries: up to 3 years from the last contact initiated by the data subject, where the data are used for direct marketing purposes.
Communications and subscriptions: until the person unsubscribes or withdraws consent, and for no more than 3 years from the last active contact for prospective customers, unless a different retention period is legally justified.
Technical logs: 6 to 12 months, depending on the Site’s security and maintenance needs.
Browsing data: according to the nature and purposes of the trackers, with a maximum period of 13 months for the relevant audience measurement cookies.
Cookie preferences: 6 months, subject to the settings of the consent management system.
At the end of the applicable periods, data are deleted, anonymised or archived where their retention remains legally justified.
8. Cookies
VALORÉ Champagne endeavours to retain personal data only for as long as is strictly necessary for the purposes for which they were collected, in accordance with applicable regulations.
Retention periods are determined according to the nature of the information, the purposes pursued and any legal obligations.
Data relating to contact enquiries are retained for the period necessary to deal with and follow up on those enquiries.
Information used for the Maison’s communications is retained in accordance with the rules applicable to direct marketing and the rights of data subjects, particularly regarding unsubscribing and objecting.
Technical and browsing data are retained for periods appropriate to the Site’s operational, security and analysis needs.
At the end of the applicable periods, data are deleted, anonymised or archived where justified by a legal obligation or legitimate reason.
9. Security
VALORÉ aims to implement technical and organisational measures appropriate to the risks associated with personal data processing.
In particular, these measures should seek to limit unauthorised access, loss, unlawful alteration and unauthorised disclosure.
The measures actually implemented must be appropriate to the nature of the processing and reviewed regularly.
10. Individuals' rights
Depending on the applicable regulations and the conditions they set out, data subjects may have the following rights:
Access their data.
Request rectification.
Obtain erasure in the circumstances provided for by law.
Request restriction of certain processing.
Object to certain processing.
Withdraw consent where processing is based on it.
Request data portability where this right applies.
Benefit from safeguards concerning certain automated decisions.
To exercise these rights, data subjects may contact:
contact@valore-champagne.com
Requests will be handled within the time limits set by applicable regulations.
11. Complaints
Anyone who believes that their data are being processed in breach of applicable regulations may contact VALORÉ.
Where permitted by law, they may also lodge a complaint with the competent data protection authority.
12. Protecting minors
As the Site is dedicated to a Champagne Maison, its content relating to alcoholic drinks is not intended for anyone below the applicable legal age.
VALORÉ does not knowingly seek to collect personal data from these individuals as part of its activities promoting alcoholic drinks.
Any situation requiring correction or deletion may be reported to the Maison.
13. Changes to this Policy
This Policy may be updated to reflect changes in services, processing activities or applicable requirements.
The date of the latest update appears at the top of this page.
14. Contact
VALORÉ Champagne
Alcazar FZ-LLC
FOMB0014, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
privacy@valorechampagne.com
VALORÉ Champagne
Drink responsibly.
